Contact & Policies Help Center
CONTACT & POLICIES
VPX Performance Sports
22728 Russell Road
Kent, WA 98032
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VPX Performance Sports Terms & Policies
We do our best to ship all in-stock orders within 1-2 business days. We do not ship over weekends or on holidays. Our standard shipping method is USPS. Transit times are based on your distance from our warehouse in Kent, WA & should arrive within 5-10 business days. We ship internationally, but product(s) arrival time(s) may vary. Shipping rates are subject to product(s) dimensions & weight. To inquire about the status of your shipment, contact Customer Service or utilize your tracking number & info that was provided at time of purchase.
VPX Performance Sports accepts returns of all products purchased within 30 days of the original purchase date - as long as they are not (1) damaged by Customer, (2) utilized by Customer for more than 7 days, or (3) purchased from 3rd party vendors or resellers. All returned product(s) must be purchased directly from Velopro Sports, LLC via www.veloprosportsus.com or our Amazon.com site. Please send the product to the 22728 Russell Road, Kent, WA 98032, with a copy of your original order information or receipt, and a brief note that includes your contact information. If the item was purchased directly from our site, please allow 2-3 weeks for a refund to be issued back onto your credit card from when it is processed. If the product was purchased from a third party, you MUST contact that 3rd party vendor or reseller & deal with them directly for all returns, warranty issues, or usage concerns.
VPX Performance Sports offers a 30 day warranty on all of our products against manufacturer’s defects. This does not include natural wear and tear. CHECK ALL PRODUCTS UPON ARRIVAL FOR DAMAGE. Products deemed defective may be sent to the 22728 Russell Road, Kent, WA 98032, with a copy of the receipt within this 30 day period for replacement only. If you have additional questions about our return or warranty policy, please email us at Info@veloprosportsus.
VPX Performance Sports does not cover the cost of shipping for returns or exchanges being sent back to our facility. If you have a larger product, please email photos first, along with your contact information to Info@veloprosportsus.
PRODUCT USAGE REQUIREMENTS & WARNINGS:
1. Before you start using any VPX Performance Sports product, ALWAYS refer to product tutorials to ensure you fully understand how to (1) put on your product properly, (2) use your product, and (3) maintain and train with your product. Any failure to abide by all tutorials directives, instructions, and VPX Performance Sports product disclaimers, terms, and conditions may result in injury or voided warranty.
2. Do NOT attach resistance bungee cord(s) under pressure or resistance stress in order to avoid potential injury to user.
3. To avoid potential injury, when attaching resistance bungee cord(s) to any part or piece of the VPX Training Harness, ALWAYS attach resistance bungee cord(s) in kneeling position that takes ALL resistance out of bungee(s).
4. Do NOT attach resistance bungee cord(s) while bungee is stretched or has tension in it. Otherwise, it could slip out of hand and spring uncontrollably - potentially causing injury to yourself or others.
CARABINER ATTACHMENT DISCLAIMER WARNINGS:
1. Always ensure resistance bungee cord carabiners are fully secured and locked when attached. The open/close arm of carabiners MUST be fully locked and secured BEFORE applying any resistance to bungee cord(s) or using any VPX Performance Sports products.
2. If open/close arm of carabiners are not properly secured to D-rings of product piece(s), bungee cord(s) may become disengaged or completely detach from D-ring anchor points of VPX Performance Sports product - potentially causing injury to user or bystanders because bungee will recoil uncontrollably.
3. Before usage of any VPX Performance Sports product, properly attach AND secure resistance bungee cord carabiners by locking and fully securing open/close arm of carabiner(s).
REQUIRED USAGE CHECKS OF PRODUCTS:
1. Always inspect your VPX Training Harness foot strap and waist belt for possible wear and tear or stitching defects - especially where D-ring attachments are located on foot strap, optional thigh strap (if ordered), or waist belt. If stitching is becoming undone, defective, or there is wear and tear on either your foot strap, optional thigh strap (if ordered), or waist belt - CEASE USAGE IMMEDIATELY BECAUSE D-RING MAY BREAK OFF DURING USAGE - CAUSING BUNGEE TO RECOIL UNCONTROLLABLY AND POTENTIALLY CAUSING INJURY TO USER OR BYSTANDERS.
2. Contact VPX Performance Sports immediately if stitching becomes undone or you see wear and tear that can potentially cause bungee recoil that may cause injury. If such defective part is under warranty, VPX Performance Sports will provide a new replacement part for such defective part. However, VPX Performance Sports will not replace any part that is deemed defective outside of 30-day warranty or was caused to be defective due to normal wear and tear usage.
3. Never leave your VPX Performance Sports product outside for more than a 24 hour period or outdoor elements may compromise product's integrity, strength, or bungee resistance safety.
PRODUCT CLAIMS & REPRESENTATIONS:
No claims, representations or warranties, whether expressed or implied, are made by both our companies as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products.
In no event shall our company or its affiliated companies be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
ASSUMPTION OF RISK:
By buying, using, or allowing the use of VPX Performance Sports and its affiliated companies' products, you understand and agree that sporting activities are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF VPX Performance Sports and its affiliated companies including but not limited to equipment malfunction from whatever cause, or any other fault of VPX Performance Sports and its affiliated companies. Additionally, you agree to indemnify, defend, and hold VPX Performance Sports and its affiliated companies harmless from any third party claims arising from such high risk activities or any other VPX Performance Sports and its affiliated companies' products.
PRODUCT MODIFICATIONS CLAUSE:
Modification of any VPX Performance Sports or its affiliated companies' products through the use or misuse of VPX Performance Sports or its affiliated companies' products can lead to product(s) malfunction causing serious risk. Risks include but are not limited to personal or property damage, serious physical injury, disability and/or death. You are responsible for any modifications you perform on your or anyone else’s products while using VPX Performance Sports or its affiliated companies' products. VPX Performance Sports or its affiliated companies are not responsible and will not be held liable for any modifications done to products, through the use or misuse of its products, even if the modifications include but are not limited to, bypassing or eliminating safety features, installing new parts that go against the manufacturer safety regulation and standards, improperly wearing or using any VPX Performance Sports and its affiliated companies' products, and/or using any VPX Performance Sports and its affiliated companies' products with any other products from any other company or manufacturer.
LIMITATION OF LIABILITY:
As set forth above under the limited 30-day warranty provisions, VPX Performance Sports and its affiliated companies' liability is limited to repair or replacement of its products which are returned to it in the specified period of time. In no event shall VPX Performance Sports or its affiliated companies' liability exceed the value of the product(s) sold. In no event shall VPX Performance Sports or its affiliated companies be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of any of its products.
Use and misuse of products sold by VPX Performance Sports and its affiliated companies can potentially involve serious risks including injury, disability and death. Purchasers assume all risks.
INSPECT YOUR PRODUCT(S) BEFORE EACH USE:
VPX Performance Sports and its affiliated companies product(s) must be inspected before each use to ensure it has not been damaged in shipment, during previous or extended usage, by weather exposure, from normal wear and tear, by other objects, liquids, or conditions it may have come into contact with, or by any other persons whom may have used the product previous to yourself. If damaged, do not use or serious injury may occur to product(s) malfunction.
The PRODUCT LIABILITY DISCLAIMER document states the entire obligation of VPX Performance Sports and its affiliated companies with respect to the products. If any part of this disclaimer is determined to be void, invalid, unenforceable or illegal, including, but not limited to the warranty disclaimers and liability disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in full force and effect.
Your order from VPX Performance Sports and its affiliated companies, and this disclaimer statement are governed by the laws of the province of Washington State, United States of America. You hereby consent to the exclusive jurisdiction and venue of the Supreme Court of Washington State, in all disputes arising out of or relating to the use of this product. Use of this product is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
MODIFICATION OF TERMS AND CONDITIONS:
VPX Performance Sports and its affiliated companies reserves the right to change the terms, conditions, and notices under which it’s products are offered.
Warranty issues will be processed during regular business hours of M-F from 9:00AM - 5:00PM PST.
PRODUCT DAMAGED IN TRANSIT:
If the product is damaged in transit due to shipper neglect, refuse the product(s) & please contact us immediately at Info@veloprosportsus.
To return a product damaged in transit, refuse the product(s) & contact us immediately. Customer care will direct you to return your UNUSED product(s) in its original packaging, along with a copy of your purchase order & transaction ID. You will ship your UNUSED product(s) to 22728 Russell Road, Kent, WA 98032. Once we receive your damaged & UNUSED product(s), we will evaluate their condition(s) & if you are entitled to a replacement, we will ship a replacement out within 3-4 business days upon receipt of such damaged & unused product(s). Velopro Sports will not ship any replacement product(s) to any customer(s) until we receive damaged & unused product(s) in our warehouse.
30 DAY MANUFACTURER'S LIMITED WARRANTY:
VPX Performance Sports warrants to the original purchaser of any VPX Performance Sports product that the product will be free of defects in materials or workmanship for 30 days from the date of purchase. We ask you (the Customer) to save your proof of purchase, as it will be a required part of the warranty process. This warranty does not cover damages resulting from: (1) accident, (2) misuse, (3) abuse, (4) anticipated wear & tear, (5) lost, misplaced, or stolen merchandise, (6) modifications to product, or (7) damage resultant from the elements. Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under this warranty. This warranty is valid in the USA only. Proof of purchase is required for warranty coverage. If you have questions or are attempting to reach us regarding warranty issues, email Info@veloprosportsus with the following:
1. Name of product.
2. Name of damaged part needed.
3. Picture(s) of damage(s).
4. Copy of receipt to verify date of product purchase or order number if purchased directly from our website
5. Name and shipping address.
We will contact you during our regular business hours, Monday-Friday between 9:00AM - 5:00PM PST.
PURCHASED FROM 3RD PARTY OR RESELLER:
If your product(s) were purchased through a 3rd party or reseller site, you must deal directly with such 3rd party vendor or reseller site. VPX Performance Sports does not directly service any Customer concerns, replace any product(s) that arrive damaged, or provide any warranty for any product(s) purchased through a 3rd party or reseller site. Please contact them directly and they will service your needs.
Promotions are only valid during the specified dates on www.veloprosportsus.com only. Any 3rd party or reseller vendor or site promotion(s) will not be honored or accepted by VPX Performance Sports, as such promotion(s) are only valid through their respective 3rd party or reseller site(s).
VPX Performance Sports promotions are not valid with any other discounts or promotions. Each promotion only applies to the specified product or products. Promotion is not retroactive and doesn't apply to previous purchases. VPX Performance Sports reserves the right to alter or change promotions at any time.
All sales terms set out the full extent of our obligations & liabilities in respect to the sale of any VPX Performance Sports product(s) to Customer. Except for the express limited warranty for the product(s) purchased, VPX Performance Sports disclaims any implied warranty, including the warranty of merchantability or the warranty of fitness for a particular purpose, and disclaims any special, incidental, or consequential damages as to all products and components. We shall not be liable for any economic losses, loss of data, performance decreases, injury, fatality, permanent disability, disability, temporary disability, loss of work, loss of goodwill or reputation, or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising from any direct or indirect usage of any VPX Performance Sports product(s). VPX Performance Sports further disclaims any implied or express warranty of, and assumes no responsibility for or defects in workmanship caused by third parties or reseller vendors or sites or modifications made to the products by such 3rd parties or resellers or customer(s) themselves. VPX Performance Sports further disclaims all liability and damages of any kind related to use of products in any manner which is not consistent with the product’s intended use. VPX Performance Sports further disclaims all liability and damages of any kind related to or resultant from participating in any type of activity while using any VPX Performance Sports product(s).
If any provision or provisions of these sales terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
These sales terms shall be governed and construed in accordance with laws of the State of Washington, U.S.A.
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