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CONTACT AND TERMS
Contact us and learn about our product terms and warranties
Ensure proper usage. Refer to Usage and Sizing page for all details upon proper usage. Do NOT wear shorts when using the VL Harness (pants only). Wear proper shoes - NO OPEN TOED SHOES. Only athletic, turf, or cleats recommended.
Velopro Sports will NOT refund or provide any returns on any product(s) sold independent of our website(s). If you purchased your product(s) from an independent dealer or Velopro Sports rep, please refer to them for all returns, warranty, or refund issues. If you purchased your product(s) directly from Velopro Sports and did NOT go through a 3rd party purchase, the following apply:
30 day limited manufacturer warranty: Velopro Sports warrants to the original purchaser of any Velopro Sports product(s) that the product will be free of defects in materials and workmanship for 30 days from the date of purchase. This warranty does NOT cover damages resulting in - accident, misuse or use not intended for product(s), abuse, anticipated wear and tear, lost product(s) or damaged due to elements, or prolonged exposure to sun, heat, cold, or weather.
To start warranty process: Email Info@veloprosportsus.com with your original purchase order, name of product and name of damaged item, copy of receipt, and name and email you used to purchase product(s). Send damaged product(s) with all pertinent information (listed above) to Velopro Sports at 22728 Russell Road, Kent, WA 98032. Once we receive your damaged product(s), we will evaluate the damage and issue a refund or replacement - if such damaged product(s) or item(s) qualify for a replacement or refund.
Product damaged in transit: Once your product(s) arrive, inspect immediately. If your product(s) arrived damaged due to shipper's neglect, email Info@veloprosportsus.com within 3 business days of arrival. Provide your purchase order, transaction ID, email you used to purchase product with, name, and return address. We will contact you within 48 hours to procure replacement or refund.
Velopro Sports reserves the right to change prices at any time without notice. Price increase will not apply to purchases prior to price change. No refunds or credits will be issued to past purchases due to current or future pricing changes. Promo codes must be used at time of purchase and will not be credited back after any order is placed.
Shipping costs are not included in advertised pricing. Sales tax will be charged - when required by law. If you are shipping to a state that requires sales tax for online purchases, at the time of checkout, taxes will be added into your overall purchase order.
Velopro Sports cannot guarantee availability of any product(s) purchased through our website(s). We reserve the right, without liability or notice, to stop making, change, delivering, or offering any product(s).
Delivery: In the event Customer (you) unreasonably defer delivery or delay the receipt of delivery after we or shipping company has notified you of product(s) arrival, product(s) will be returned to Velopro Sports. Additionally, if you provide an incorrect shipping address, product(s) will be returned to Velopro Sports. Customer (you) are responsible for any new shipping, handling, and tax charges that apply to redelivering Customer's product(s) to Customer.
No part of this website, its verbiage, printed material(s), images, names, athletes, marketing information, intellectual properties, data, research, or materials can be reproduced without the prior written and expressed consent of Velopro Sports.
Payment by credit or debit cards are only form(s) allowed to purchase Velopro Sports product(s). Payment(s) will be charged product(s) price, shipping, handling, and sales taxes (when applicable). Customer's order confirmation email serves as proof of purchase. Velopro Sports recommends to save and print it - should you need it later.
These sales terms set forth the full extent of any and all obligations and liabilities of Velopro Sports and all its affiliated companies - in respect to any sale and purchase of product(s):
Except for the expressed limited warranty for the product(s) purchased, Velopro Sports and its affiliated companies disclaims any implied warranty, including the warranty of merchantability or the warranty of fitness for a particular purpose, and disclaims any special, incidental, or consequential damages, as to all product(s) and component(s).
Velopro Sports and any of its affiliated companies shall not be held liable for any economic loss, loss of data, loss of goodwill or reputation, or for any special, indirect, consequential, or punitive loss or damage(s) of any kind whatsoever that arise.
Furthermore, Velopro Sports and any of its affiliated companies further disclaims any implied or expressed warranty of, and assumes no responsibility for defects in workmanship caused by third parties, manufacturers, or modifications made to any product(s).
Velopro Sports and any of its affiliated companies disclaims all liabilities and damages of any kind that are related to use of product(s) in any manner that is not consistent with intended use(s) that resulted in accidental death, death, injury, reduced athletic participation, reduced athletic performance, reduced game performance, reduced training performance, property damage(s), or damage to clothing or sports equipment.
Velopro Sports and any of its affiliated companies will not be held liable or responsible for any bodily harm, injury, death, paralysis, or any other injuries or sports related performance decreases resulting in or incurred during any usage(s) of any Velopro Sports' and any of its affiliated companies' product(s). You, the Customer, accepts full responsibility for any such occurrence(s) that directly or indirectly were experienced during or after usage of any Velopro Sports' and any of its affiliated companies' product(s).
These sales terms, conditions, warranty, policies, and liabilities shall be governed and construed in accordance with laws of Washington State, USA.